At Specialist Paints Online, we strive to provide a seamless shopping experience with reliable delivery and hassle-free returns. Whether you’re a business owner, contractor, or DIY enthusiast, our efficient delivery service ensures your products arrive promptly. If you need to make a return, our straightforward return policy makes the process quick and easy, ensuring your satisfaction with every purchase.
Fast, Reliable & Flexible Service
Every order leaves our warehouse on a fully-tracked DX or FedEx service picked and packed to perfection. So you can spend less time waiting and more time painting.
Delivery Options
- FREE Standard Delivery – spend £75+ – arrives in 2–3 working days
- Standard Delivery £7.95 – arrives in 2–3 working days
- Express Delivery £13.95 – next working day when you order before 12 pm, Monday-Thursday
* Got a basket over £75? Select “Express Upgrade” at checkout and only pay the difference.
Despatch & Transit Times
- Order before 12 pm (Mon–Thu) with Express → ships today, arrives tomorrow.
- Order without Express → ships the next working day, arrives the working day after.
- Order after 12 pm Thursday → ships Friday for Monday delivery.
- We do not deliver on weekends or UK bank holidays.
Add a contact phone number at checkout so the courier can call if they have trouble finding you.
All deliveries normally require a signature; if no one is at home, select a workplace or other staffed address.
Packaging & Product Protection
Paint isn’t just “another parcel,” so we’ve engineered packaging that treats every tin like a VIP.
Every box is photographed and weighed before it leaves us; if something arrives less than perfect, contact us within 48 hours and we’ll put it right—fast.
Outside UK Mainland
Delivery prices shown apply to UK Mainland addresses. If you’re in the Highlands, Islands, Northern Ireland or anywhere else offshore, just get in touch for a rapid tailored quote:
- Live Chat (bottom-right of every page)
- Phone 01482 222 421
- Email info@specialistpaintsonline.co.uk
Bottom line: order today, track every mile, open a perfectly packed box, and paint tomorrow.
Returns Policy
We understand that from time to time you may wish to return a product to us. We have created a 30 day returns policy to enable you to return products to us in appropriate circumstances, please email info@specialistpaintonline.co.uk with your order information to request a return.
Any goods returned to us must be in a re-saleable condition when they arrive back with us.
The goods should be returned with their original box if possible and with accessories.
When returning products, we recommend that you use a carrier who offers shipment tracking and you insure the package for its full value. You will be responsible for any loss or damage to the product during transit. We will be unable to re-sell the goods if they are damaged in return so no refund would be given.
Where we have made an error, you may return a product and receive a refund or exchange and we apologise for the inconvenience
If product was damaged in transit to you, you must provide evidence of this. Please note that packages should ideally be checked as soon as the parcel is received.
When you do not want the product, in order to take advantage of your rights under this returns policy, you must subsidise a 15% handling costs and the return carriage. The item(s) must be returned to us in a saleable condition.
Refunds
We will give you a refund for the product properly returned by you in accordance with the terms of this returns policy excluding the handling and carriage charge.
Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product.
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product and a handling charge.
Thank you for shopping with Specialist Paints Online!